Nearshore Outsourcing

TTEC | Glossary | Nearshore Outsourcing

What is Nearshore Outsourcing?

Nearshore Outsourcing is when an organization recruits employees from a neighboring country to complete services.

Additional Nearshore Outsourcing Resources

  • Outsourcing: Which Shore is right for you: There are many ways to outsource your customer operations and business activities. The hard part is deciding which contact center solution – offshore outsourcing, onshore outsourcing, at-home, or a combination of them all – is right for your products or services. In this Strategy Guide, take a close look at all the options, and learn how each can benefit your business and your customers for the years to come.
  • Land Ho! The Ins and Outs of Nearshoring Explained:Offshoring operations to other countries has long been considered a solution to high costs and an opportunity to free up internal resources. But before moving business processes to a distant location, companies may want to consider a closer option: nearshoring. While offshoring continues to be a cost-effective way for many companies to increase output, certain circumstances and needs could make nearshoring the better option. In this blog post explore those reasons and learn how to reap the benefits of nearshoring.
  • Offshoring, Onshoring, Nearshoring: So Many Shores, So Little Time: The growing remote work culture has business leaders looking for the best talent not only in their home country but across continents. Now you must decide which outsourcing option (and which offshoring company) is right for you. In this blog post we look at the pros and cons of numerous outsourcing approaches, including providing an overview of the benefits of nearshore outsourcing. This type of outsourcing combines the best of both worlds, linking together cultural similarities with the hiring country while maintaining the cost efficiencies that aren’t found at home. Simply put, the cost of business is lower but you are retaining the sense of familiarity that helps deliver empathy and connections to everyday conversations.
  • Contact Center Outsourcing Services: Deliver exceptional customer experiences and improve KPIs with our award-winning contact center and call center outsourcing solutions. Outsourcing customer care, technical support, and information technology is a cost effective way for brands to improve CX, accelerate digital transformation, and build operational efficiencies. Some of the most common reasons brands choose to outsource customer operations include to reduce costs, gain access to CX tools and technologies, free up internal resources to focus on core business needs, and improve customer experiences with the help of customer management experts.
  • CX Outsourcing: Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running.