Meet Danni - the mastermind behind learning experience design

Imagine a world where training teams no longer drown in messy documents, endless decks, and time-consuming revisions. Where content builds itself clear, consistent, and ready to drive real learning.

With AI solutions, Danni can turn complexity into clarity by analyzing inputs, building learning journeys in days, and keeping every piece of content aligned, engaging, and performance-ready.

TTEC’s AI solutions for
Instructional Designers like Danni

Building compelling training materials

Transforming scattered training materials into consistent, scalable learning programs is challenging. Teams often struggle with disorganized data, unclear skill gaps, and slow content creation. AI streamlines the process, delivering clarity, speed, and precision across every stage of learning.

From data-chaos to insights

TTEC Discovery Wizard

AI scans call transcripts, QA scores, meeting notes, and internal documents, turning them into a clear, prioritized training needs report Danni gets evidence-based insights into what’s missing, where the gaps are, and what skills need attention.

Auto-build learning

TTEC Curriculum Wizard

Taking insights from the Discovery Wizard and generating ready-to-use training materials, like video scripts, assessments, and even full course outlines. It helps Danni go from analysis to action in days.

AI-powered training

TTEC Coaching Wizard

Mapping the most critical skills to role-based coaching playbooks and performance metrics, ensuring that frontline managers reinforce the right behaviors. Helping to scale personalization by aligning each piece of training with a dynamic skills taxonomy.

TTEC Discovery Wizard

AI scans call transcripts, QA scores, meeting notes, and internal documents, turning them into a clear, prioritized training needs report Danni gets evidence-based insights into what’s missing, where the gaps are, and what skills need attention.

TTEC Curriculum Wizard

Taking insights from the Discovery Wizard and generating ready-to-use training materials, like video scripts, assessments, and even full course outlines. It helps Danni go from analysis to action in days.

TTEC Coaching Wizard

Mapping the most critical skills to role-based coaching playbooks and performance metrics, ensuring that frontline managers reinforce the right behaviors. Helping to scale personalization by aligning each piece of training with a dynamic skills taxonomy.

Improving training curriculums

Learning that gets smarter over time. By analyzing engagement and performance to refine training, drive results and make learning sharper and more effective.

Improving content made smarter

Real Skill

Technology tracks learner engagement, speed-to-proficiency, and coaching outcomes across teams and enables AI-powered training simulations and dashboards that let Danni test and improve her content based on real learner behavior.

Real Skill

Technology tracks learner engagement, speed-to-proficiency, and coaching outcomes across teams and enables AI-powered training simulations and dashboards that let Danni test and improve her content based on real learner behavior.

Proof, not promises:

4x-8x

Faster instructional design

5%

5 percentage point average increase in content quality

3-4

Typical turnaround: 3-4 business days per training week

Watch AI Magic in Action

1. Danni & TTEC Learning Wizard Suite

What makes Danni unique

Every learning experience she builds feels human, relevant, and ready to perform. By combining deep instructional design expertise with the precision of AI, Danni creates content that connects, engages, and delivers real results.

Instructional design meets AI

Danni blends deep instructional design expertise with generative AI to create content that resonates, from microlearning to simulations.

Fast & flexible

What once took days now takes hours or minutes. Danni adapts to your industry, audience, and training style.

From document to delivery

Need a video script? Danni’s got it. Need the video itself? She plugs directly into our AI-powered video generation tools like Synthesia.

Discover the impact of our AI Solutions

TTEC Learning Wizard Suite

AI that speeds up training design

Our AI-driven suite helps instructional designers turn chaotic data into clear insights and ready-to-use training materials. From needs analysis to personalized learning paths, it accelerates content creation and scales coaching, without sacrificing creativity or quality.

Coming soon

man working on his laptop while wearing headphones

TTEC RealSkill

Training on new products and services

By creating realistic customer scenarios, our RealSkill bot provides hands-on training and personalized feedback. This immersive approach helps associates quickly acquire the skills they need to succeed, while reducing the time and cost associated with traditional training methods.

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Ai-Enhanced QA

CX Insights, Made Simple

By understanding customer interactions at a deeper level, our AI-powered solution extracts valuable insights that can drive data-driven decision-making. This empowers team leaders to identify opportunities for improvement, streamline processes, and enhance customer experiences.

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Award-winning AI,
recognized globally.

We're thrilled to announce that TTEC's AI-powered innovations just earned us three Stevie® Awards in 2025. From real-time coaching (TTEC Perform), to smarter analytics (TTEC Insights), to voice translation tech (Addi), our Generation AI strategy is setting new benchmarks in customer experience. The future of CX is here, and it's powered by TTEC.

Read the press release