Fraud Prevention and Detection
Cybersecurity and superior customer experiences
Protect your brand and customer data throughout the entire online journey.
Fraud Prevention and Detection Solutions
Proactively prevent fraud, ensure community compliance, and keep customer data secure with our fraud prevention and detection services.
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Fraud
Prevention -
Safe
Harbor -
Community
Watch
Fraud Prevention
24/7, human and technology powered fraud protection
Using a blend of humans and technology we quickly detect fraud and protect your customers against modern fraud threats. We identify trends to spot fraudsters and investigate and validate potentially fraudulent activities. We also conduct real-time monitoring and decision-making to identify and eliminate fraud, guard against account takeovers and reduce chargebacks.
Safe Harbor
We handle appeals and mediation between parties
Timeline to settlement reconciliation can be critical for brands to manage and can quickly overwhelm middle and back office teams. At TTEC, we work with you to deliver 24/7, asynchronous coverage to ensure you meet your customer expectations while avoiding errors and maximizing operational efficiencies. We handle appeals, mediation, and fraud detection between parties.
Community Watch
The ideal mix of technology and human intervention
Ensure community compliance through a mix of technology and human intervention. We can help you by monitoring consumer behavior in social communities to flag potential legal, compliance, and brand issues.
We help brands eliminate fraud-related
losses and mitigate reputation liabilities
12+
years experience
87M+
transactions
$200+
millions saved
Ensure Customer Safety, Cultivate Trust
Spend less time worrying about online security and more time growing your business. Our highly trained associates and precision processes equip brands with the resources to prioritize, analyze, investigate, and resolve problems. With continuously optimized detection settings and algorithms, the systems grow smarter over time.
- Prioritize: Automated tools flag risky transactions and interactions based on recency, cost, impact, etc.
- Analyze: Complex processes assess critical data elements and uncover patterns that signal fraudulent or offensive behavior.
- Investigate: Trained experts scrutinize anomalies and define required actions.
- Resolve: Teams take necessary actions to resolve the issue, and machine learning allows automated systems to identify future occurrences.
Platforms we work with:
Cultivate trust in a world of uncertainty
From fighting fraud to thwarting Internet trolls, we help brands eliminate fraud-related losses and mitigate reputation liabilities with solutions that create safe and secure customer experiences.
We do this through:
- Fraud detection and reducing chargebacks
- Moderating user-generated content
- Matching moderators to local culture
- PCI-DSS and ISO/IEC 27001 compliance
- A diverse range of services from online credit card fraud prevention to site management to account security
The experience and expertise to protect your brand
Millions of fraud and dispute interactions resolved
Our fraud prevention team is
an extension of your team
We provide you with 24/7, asynchronous coverage and a portfolio of experts who can see around corners you didn't even know were there.