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Fraud Prevention and Detection

Cybersecurity and superior customer experiences

Protect your brand and customer data throughout the entire online journey.

Kickstart your Fraud Prevention

 
 

Fraud Prevention and Detection Solutions

Proactively prevent fraud, ensure community compliance, and keep customer data secure with our fraud prevention and detection services.

  • Fraud Prevention
  • Safe Harbor
  • Community Watch
 

Fraud Prevention

24/7, human and technology powered fraud protection

Using a blend of humans and technology we quickly detect fraud and protect your customers against modern fraud threats. We identify trends to spot fraudsters and investigate and validate potentially fraudulent activities. We also conduct real-time monitoring and decision-making to identify and eliminate fraud, guard against account takeovers and reduce chargebacks.

 

Safe Harbor

We handle appeals and mediation between parties

Timeline to settlement reconciliation can be critical for brands to manage and can quickly overwhelm middle and back office teams. At TTEC, we work with you to deliver 24/7, asynchronous coverage to ensure you meet your customer expectations while avoiding errors and maximizing operational efficiencies. We handle appeals, mediation, and fraud detection between parties.

 

Community Watch

The ideal mix of technology and human intervention

Ensure community compliance through a mix of technology and human intervention. We can help you by monitoring consumer behavior in social communities to flag potential legal, compliance, and brand issues.

 

We help brands eliminate fraud-related losses and mitigate reputation liabilities

 

12+

years experience

87M+

transactions

$200+

millions saved
 
 
Ensure Customer Safety, Cultivate Trust

Spend less time worrying about online security and more time growing your business. Our highly trained associates and precision processes equip brands with the resources to prioritize, analyze, investigate, and resolve problems. With continuously optimized detection settings and algorithms, the systems grow smarter over time.

  • Prioritize: Automated tools flag risky transactions and interactions based on recency, cost, impact, etc.
  • Analyze: Complex processes assess critical data elements and uncover patterns that signal fraudulent or offensive behavior.
  • Investigate: Trained experts scrutinize anomalies and define required actions.
  • Resolve: Teams take necessary actions to resolve the issue, and machine learning allows automated systems to identify future occurrences.
 
Platforms we work with:
omnichannel cx calculator for ROI
Cultivate trust in a world of uncertainty

From fighting fraud to thwarting Internet trolls, we help brands eliminate fraud-related losses and mitigate reputation liabilities with solutions that create safe and secure customer experiences.

We do this through:

  • Fraud detection and reducing chargebacks
  • Moderating user-generated content
  • Matching moderators to local culture
  • PCI-DSS and ISO/IEC 27001 compliance
  • A diverse range of services from online credit card fraud prevention to site management to account security
 
 

The experience and expertise to protect your brand

Millions of fraud and dispute interactions resolved
By the numbers
 

Our fraud prevention team is an extension of your team

We provide you with 24/7, asynchronous coverage and a portfolio of experts who can see around corners you didn't even know were there.

Contact us