Understand your
customers on a
deeper level
From data to insight, and
insight to business value.
Understand your
customers on a
deeper level
From data to insight, and
insight to business value.
Optimize with insights
All companies collect data. The difference is how they use it to gain a competitive advantage. Our CX Performance solutions help you reach your results faster through tools that enable your employees and valuable insights that help you optimize your business.
Advanced Sales Analytics
Calculate customer lifetime value and identify customers likely to churn.
Learn moreSpeech and Predictive Analytics
Gain a deep understanding of your customers so you can predict future behavior.
Learn moreVoice of the Customer
Gain insight into customer expectations, preferences, and pain points to enable better business decision-making.
Learn more
Sophisticated Analytics and Pipeline Management Drives Leads Up 47%
A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management.
READ THE CASE STUDY
How TTEC CX and analytics strategies helped an insurer enroll new clients at lower acquisition costs
The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in.
READ THE CASE STUDY
Smarter AI insights, better CX
This report explores how brands are using AI to listen to 100% of conversations across channels and combining those insights with human expertise to elevate CX, reduce churn, and unlock new revenue streams.
Smarter AI insights, better CX
More insights from TTEC
-
Webinar recap: AI insights redefine CSAT
Read the blog post -
AI Masterclass: Move the needle on CSAT with CX insights magic
Watch the webinar -
Smarter AI insights, better CX
Reimagine quality with a data-driven, expert-led strategy
Read the white paper -
Generation AI: Ian and TTEC Insights
Watch the video -
More sales experts = higher sales during open enrollment
Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
Read the case study -
Data dominates, AI agents reign for pragmatic public sector enterprises in 2025
Read the blog post -
CX trends 2025: 3 ways AI will transform retail experiences
Read the blog post -
From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
Read the article -
Banking, financial services face evolving loyalty hurdles in 2025
Read the article -
AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks
TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster
Read the case study -
Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
Read the case study -
Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
Read the case study
