DATA ANALYTICS
Understand your
customers on a
deeper level
From data to insight, and
insight to business value.
Optimize with insights
All companies collect data. The difference is how they use it to gain a competitive advantage. Our CX Performance solutions help you reach your results faster through tools that enable your employees and valuable insights that help you optimize your business.
Calculate customer lifetime value and identify customers likely to churn.
Learn MoreGain a deep understanding of your customers so you can predict future behavior.
Learn MoreGain insight into customer expectations, preferences, and pain points to enable better business decision-making.
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Sophisticated Analytics and Pipeline Management Drives Leads Up 47%
A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management.
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How TTEC CX and analytics strategies helped an insurer enroll new clients at lower acquisition costs
The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in.
READ THE CASE STUDY
Next Gen Analytics for
the Contact Center
Many negative customer experiences are a result of channel breakdowns, which occur when customer information isn’t effectively transferred within an organization. This can impact churn and revenue. In this research report, discover six ways that technology-enabled analytics can help guide organizational decision-making and create consistent CX across all interaction touchpoints.
Get the Research ReportLatest Data Analytics Resources
the power of actionable insights? Our data analytics can help.