Amplify the power of listening and gain
insights into customer expectations,
preferences, and pain points.
Understand your customers better
One of the best reservoirs of untapped insights resides within the conversation between the customer and the associate. Speech and predictive analytics helps your team better understand the phrases, trends, and sentiment behind every interaction so you can use those insights to improve CX.
Improve business performance
Our speech and predictive analytics solutions take the guesswork out of customer expectations and behaviors by automating your ability to analyze daily interactions. Gather key business intelligence and uncover pain points to improve operational performance.
233% lift in customer conversionsREAD THE CASE STUDY
Our speech and predictive analytics solutions provide you with a 20/20 vision of the emotions, phrases, and trends surrounding a customer journey. When you understand your customers better, you can personalize their experience, leading to improved outcomes for your customers and your business.
2.3 point NPS increaseREAD THE CASE STUDY
Make better business decisions
Integrate feedback, identify issues, and enable strategic decision-making by understanding your customers better. Improve business outcomes and make every interaction with your customer an opportunity to build brand loyalty and trust.
Tens of millions in projected cost savingsREAD THE CASE STUDY
Next Gen Analytics for
the Contact Center
Many negative customer experiences are a result of channel breakdowns, which occur when customer information isn’t effectively transferred within an organization. This can impact churn and revenue. In this research report, discover six ways that technology-enabled analytics can help guide organizational decision-making and create consistent CX across all interaction touchpoints.Get the Strategy Guide
the power of actionable insights? Our data analytics can help.