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Optimize Associate Coaching with Speech Analytics

CX Secret Sauce

More insights from TTEC

  • Is empathy overrated
    June 10, 2025 Trends Report

    Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age

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  • A healthcare professional on the phone
    May 21, 2025 Case Study Healthcare

    Healthcare payer saves cost, streamlines certification of licensed associates

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  • AI Masterclass: Move the needle on CSAT with CX insights magic
    April 28, 2025 On-Demand Webinar

    AI Masterclass: Move the needle on CSAT with CX insights magic

    Watch the webinar
  • A happy woman
    April 20, 2025 Case Study Financial Services and Insurance

    Fintech outperforms CSAT as it expands service offering

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  • An old couple looking at the same phone
    February 11, 2025 Case Study Healthcare

    More sales experts = higher sales during open enrollment

    Read the case study
  • Woman holding her hand out with a small ball of light glowing in it
    December 19, 2024 Blog Public Sector and Government

    Data dominates, AI agents reign for pragmatic public sector enterprises in 2025

    Read the blog post
  • Infographic showing CX priorities over a 4-year period
    December 10, 2024 Blog

    TTEC poll: Employee engagement top CX priority for 2025

    Read the blog post
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