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Optimize Associate Coaching with Speech Analytics

CX Secret Sauce

More insights from TTEC

  • A woman working from home
    October 26, 2025 Client Story Property and Casualty Insurance

    Innovative insurer speeds conversions with TTEC Perform

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    Podcast: WebPT Chief Customer Officer strengthens the customer experience

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    August 28, 2025 Blog

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    August 20, 2025 Blog Healthcare Providers

    Contact center KPIs that actually matter for patient experience

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    July 30, 2025 Client Story Financial Services and Insurance

    Phased, custom training helps benefits company scale performance, hit quality targets

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    July 29, 2025 Client Story Media and Entertainment

    Cirque du Soleil offers ringside seat to superior CX with Work At Home model

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    July 22, 2025 Client Story Financial Services and Insurance

    DailyPay outperforms CSAT as it expands service offering

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  • Is empathy overrated
    June 10, 2025 Trends Report

    Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age

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  • A healthcare professional on the phone
    May 21, 2025 Client Story Healthcare

    Healthcare payer saves cost, streamlines certification of licensed associates

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