Customer Insights Platform

Our Humanify® Insights Platform integrates data between silos so brands can unlock a 360° view of their customers and deliver personalized experiences at scale.


Turn customer data into actionable insights

Most businesses don’t have the necessary platforms to integrate siloed data in a meaningful way. In addition, they don’t have the talent or analytics capabilities to view the customer insights needed to customize interactions. With our customer insights platform, Humanify® Insights Platform, you can turn your customer data into actionable, profitable insights. Key features of our customer insights platform include out-of-the-box convenience with omnichannel optimization, the ability to connect all data sources into one single view of the customer, and advanced data visualization tools and real-time monitoring.


Personalized experiences at scale

Discover insights that will drive impact across your business

Incomplete data leads to poor business decisions. Through a common data architecture that quickly ingests, cleanses, and enriches data from any source, businesses are able to gain a more holistic view of their customers and contact center operations to discover insights that will drive impact across their business. Our insights platform also enhances associate performance and enables them to deliver more personalized experiences at scale.


Cloud-based customer data

Connect with your customers within and across voice, digital, and automated channels

Understand your customers’ needs, behaviors, and preferences and gain the insights to deliver great customer experiences. Our solution enables businesses to easily aggregate all of their customer data into a common architecture. This drives better insights, and can help predict customer churn, lifetime value, and the next best action at the individual customer level. We bring together the best of insight-driven consulting, technology, and operations that connect brands and their customers within and across voice, digital, and automated channels.


Customer insights

Powered by our Humanify Insights Platform
Customer 360° Experience

Based on client data there are opportunities to improve, such as contact center efficiency, associate productivity, and customer experience.

Drivers of Churn and Dissatisfaction

Predicts the likelihood a customer will cancel their service in the near future, based on if the customer is highly satisfied/ dissatisfied after a recent contact.

Proficiency Ranking and Call Routing

Route calls to the associate predicted to best serve an incoming contact (e.g., highest potential to successfully sell, lowest predicted handle time, highest predicted NPS, etc.).

Advanced Dashboarding

Advanced data visualization tools to report on critical associate and business metrics (e.g., associate training dashboards, omnichannel dashboards, etc.).

Campaign Analytics and Optimization

Improve future performance of inbound and outbound campaign results.

Proactive Contact Center Predictions

Predicts how likely a customer is to contact the company and the most likely reason for the contact.

Measure Associate Performance and KPIs

Identify if the associate was responsible for NPS/CSAT survey results or other business action.

Emerging Topics Identification

Alert support center with early warning of possible trending customers issues.

Understand and optimize.

There are three types of analytics. One that tells you what happened in the past. One that tells you what is happening in the present. And, one that helps you predict what will happen in the future. See how analytics are a key piece of our CX Technology Ecosystem, so that you can improve the total experience and always be optimizing.


Ready to drive business results with the power of actionable insights?


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