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Customer Care

Simple. Inspired. Human.

Create lasting, profitable customer relationships, across every interaction, with our contact center customer service teams

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Customer Care and Contact Center Solutions

We equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels.

  • Customer Service Outsourcing
  • Associate Training
  • Speech Analytics
  • Humanify® @Home
  • CX for Startups
 

Turnkey Customer Service Outsourcing

35 years of Contact centers of excellence

 

Contact Center Associate Training

Real-time feedback for real-time customer service improvements

Better prepare associates to deliver amazing customer experiences with our holistic training program. Associates learn by playing out real-world customer service situations in AI-enhanced, real-time environments. And managers can review detailed reporting and provide immediate, meaningful feedback to drive improvements. ​

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Speech Analytics

Unlock insights to increase customer satisfaction

Examine and understand the entire customer experience with active AI-listening. Better analyze interactions at every associate-customer crossroad. Improve your call center’s operational performance with smarter Business Intelligence (BI) solutions that are capable of analyzing interactions at every agent-customer interchange.

 

Humanify®@home

Scale up or down every time business needs change

Yes, there is a way to increase operational efficiencies in a contact center while keeping costs low. We call it Humanify@home – a remote contact center associate solution that merges the quality and security of an on-site center with the flexibility and cost structure of a work-from-home model. Our @home approach helps you accomodate for major ramps, seasonality, and daily fluctuations.

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CX for Startups

People-first approach designed for speed and efficiency

Customer experience is the new battleground for contact centers – especially startups. Adopting a people-first approach is one essential way to seize edge in today’s hyper-competitive landscape. Our CX for Startups model is built in a tech-savvy, solid operational infrastructure. It’s flexible, fast, and completely customizable.

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We design, implement, and deliver transformative customer experiences for many of the world’s most iconic, disruptive brands.

 

3.5M

customer interactions
managed daily

50+

languages supported

70+

client NPS
 
 

We will help you deliver award-winning customer care

On six continents, in 50+ languages, and for millions of customers every day.
 

 
 
 

Take your customer service to the next level

We provide the contact center associates, training, operations, and technology infrastructure to help you provide CX excellence at every touchpoint.

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