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CONTACT CENTER OPERATIONS

Customer Care
Outsourcing

The facilities, people, processes, and technologies to build value across every interaction.

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Meet the right blend of humans and technology

In the experience economy, happy customers are the way to growth, profitability, and loyalty. Our customer care outsourcing solutions help you design, operate, and innovate your front office through the right blend of humans and technology. This enables great CX and EX while dramatically reducing customer effort and cost.

 

Digitally enabled

Today’s customer experience challenges are complex, multifaceted, and constantly evolving. This necessitates different technology to enable employees and deliver effortless CX. Our ecosystem of 50+ technology partners allows our clients to be agile and stay ahead of the industry curve.

50% NPS improvement with human + digital expertise

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Insight driven

We automate our ability to listen to and analyze all interactions so we can gather key intelligence around customer sentiment. The insights are used to enhance existing QA processes and improve operational performance.

$4.3M client savings through proactive automation

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Empowered employees

We empower our front-line staff to make recommendations on how to solve customer pain points and improve customer experience using their deep domain expertise and insights.

7% increase in production hours

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Ready to improve your customer relationships? And deliver CX at scale.