April 30, 2021 Case Study Retail and eCommerce Red Wing Shoes gains faster connections in the cloud Moving to Office 365 enabled the retailer to simplify the user experience, remove customer and employee pain points, and reduce operational costs
April 30, 2021 Case Study Retail and eCommerce Schwan’s Home Delivery gets an actionable CX transformation plan Our consulting experts helped Schwan’s Home Delivery gain insights into the current state of their customer experience and create an actionable plan for transformation
April 30, 2021 Case Study Retail and eCommerce Stronger Together: Transforming Nautilus’ Contact Center We helped the fitness solutions provider increase efficiencies, optimize call escalations, streamline internal communications, increase customer satisfaction, and more
April 30, 2021 Case Study Retail and eCommerce Chipotle uncovers new customers and cross-sell opportunities In a partnership with the fast-casual restaurant leader, we built a solution that captured and analyzed key customer information and insights, empowering a more meaningful and personalized customer experience
April 26, 2021 Case Study Retail and eCommerce Handyman Connection builds stronger customer relationships with CRM data We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data
January 22, 2021 Case Study Retail and eCommerce Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy
October 14, 2020 Case Study Retail and eCommerce Transform first-time customers into loyal brand ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support
July 22, 2020 Case Study Retail and eCommerce Fraud support breaks remote training barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety associates in an unprecedented event
July 17, 2020 Case Study Retail and eCommerce Agile outsourced support from day one End-to-end outsourced support delivers best-in-class results
January 27, 2020 Case Study Retail and eCommerce Turning Up the Heat on Cold Call Conversions Removing pain points from the sales process delivers above-target performances
November 12, 2018 Case Study Retail and eCommerce A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey
April 9, 2018 Case Study Retail and eCommerce Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment
