March 12, 2021 Client Story Proactive problem-solving increases the bottom line Through fast, collaborative actions, TTEC helped an automotive company transform a budgetary pitfall into a CX win Automotive
August 6, 2020 Client Story Smarter and reliable customer experience Agero protects 115M+ vehicles on the road today by responding with emergency roadside assistance to nearly 10M requests per year with their call center support services Automotive
August 6, 2020 Client Story Driving carsales' contact center into the cloud-based future Migrating to Amazon Connect saved 50% in costs compared to the previous on-premises solution Automotive
September 10, 2019 Client Story Associate Assist drives the customer experience into the future Intelligent virtual assistants team up with associates to deliver eye-popping results Automotive
May 7, 2019 Client Story Associate Assist bot drives knowledge base efficiency Our Associate Assist bot automatically provides suggested responses and supporting knowledge articles to the contact center associates Automotive
March 6, 2019 Client Story Human touch + data-driven insights = SMB growth Car rental cracks the SMB market by balancing a supportive human touch with advanced data analytics to grow revenue and create trusted relationships Automotive
August 30, 2018 Client Story Eliminating customer blind spots Top automaker quickly integrates millions of data points to work smarter and increase revenue Automotive
June 15, 2018 Client Story Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app Automotive
January 4, 2018 Client Story Expert associates pave a path to better results Expertise creates efficiencies and better experiences Automotive
October 30, 2017 Client Story Ready, set, go! A leading auto manufacturer drove customer loyalty with an integrated approach to customer experience Automotive
August 14, 2017 Client Story Speed and focus Carmaker onboards service associates faster and better with next-gen training Automotive
December 13, 2014 Client Story Higher satisfaction and a $50M increase Realizing a lack of customer-centricity, our client noticed their customer experience ratings were dead last, and this was costing them business. We helped provide a better CRM and database solution Automotive
