August 19, 2021
We empowered contact center agents to proactively improve CX. Here’s how it’s going.
HOW WE THINK
Unwrap fresh insights from 2025 customer success stories
Unwrap fresh insights from 2025 customer success stories
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August 17, 2021
Successful employee experience strategies get these 3 things right
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August 16, 2021
3 new customer expectations that can’t be ignored
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August 12, 2021
BPA vs. RPA vs. RDA, Oh My! Here are the Differences and Similarities
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August 12, 2021
Break down back-office barriers and deliver better experiences
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August 5, 2021
From clunkers to chic: Defining value through the customer lens
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August 2, 2021
Back office vs. front office: boost productivity between both offices
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July 19, 2021
Customer retention vs. customer churn: should I stay or should I go?
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July 19, 2021
Your guide to the holiday season: 3 tips for retailers
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July 8, 2021
Here’s how retailers are shifting from surviving to thriving in a new normal
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July 8, 2021
4 CX changes to prepare for as the public sector embraces the cloud
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June 25, 2021
On Premise vs Cloud Contact Centers: 3 Critical Differences
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