April 6, 2023 Blog Media and Entertainment 5 ways to help gamers stay in the game by giving them control
March 17, 2023 Case Study Media and Entertainment Outsourced customer support helps gaming company take control of volume surge TTEC associates made quick work of customer complaints and product replacements
March 8, 2023 Case Study Media and Entertainment Sports betting firm moves fast, wins big with skilled outsourced customer support TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business
March 7, 2023 Video Media and Entertainment What's different about customer experience in gaming TTEC Gaming
February 13, 2023 Blog Media and Entertainment 3 trust and safety pitfalls that can spell ‘game over’ for your brand
February 6, 2023 Blog Media and Entertainment Level-up your player experience by understanding gamers’ motivations
December 14, 2022 Case Study Media and Entertainment Media company slashes training time while elevating NPS Redesigned curriculum boosts quality scores and reduces average handle times
September 29, 2022 Customer Strategist Media and Entertainment Behind the Scenes of Dow Jones’ Customer Care Award-winning journalism is only part of the story—at Dow Jones, great CX also means staying ahead of customer expectations.
December 17, 2021 Case Study Media and Entertainment Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads
November 18, 2021 Case Study Media and Entertainment Innovative employee engagement revitalizes customer support By prioritizing the employee experience, TTEC helped a global entertainment company swiftly adapt to challenges posed by the pandemic without compromising the customer experience
