August 19, 2020 Case Study Media and Entertainment Crack the root cause code to boost resolution rates A leader in the gaming and technology industry amplified customer loyalty by determining and correcting the root cause of 52% of unresolved issues
February 1, 2019 Case Study Media and Entertainment A hands-on approach delivers world-class, global customer care Customer care keeps up with product innovations to serve customers better
January 11, 2018 Customer Strategist C-Suite Strategies Media and Entertainment Bringing Emotion to a B2B Brand Avnet CMO Kevin Sellers helps unify the brand around emotional connections with customers.
January 7, 2015 Blog Media and Entertainment Two Data-Driven New Year’s Resolutions for Digital Entertainment Providers
