Add at-home associates quickly to your contact center operations.
Rapidly address regulation and volume changes and leverage proven
technology with our virtual contact center workforce. Get started
with a right-sized solution that fits your organization's needs NOW.
Minimize disruption and stabilize customer operations
How can I move my contact center associates to at-home and how can I quickly add more support? We can help you take strategic measures to protect your brand and provide high-quality customer experiences in these unprecedented times. Our at-home contact center solutions accommodate fluctuating demands, help manage costs, and abide by local and federal government guidelines. Diversify channels and geographies and leverage safe, secure, and compliant at-home technology. Coupled with best-in-class operational processes and management, our virtual contact centers provide you with the flexibility, scalability, and confidence you need to protect your customer relationships.
Our virtual contact center workforce offers a broader pool of available at-home associates
so you can ramp up and scale quickly with secure technology and CX best practices.
We've been designing
and deploying at-home
virtual contact centers
In pipeline for a global
reach work force of
We can hire and
in 72 hours
Reduction in associate
training time while also
exceeding CSAT goals
Get started fast
With over a decade perfecting at-home contact center models, our proven approach is secure,scalable, and ready to rapidly and seamlessly get your virtual contact center running NOW.
We’ll confirm the pricing for your right-sized option factoring for any "one-off" requirements identified.
We’ll confirm the pricing for your right-sized option factoring for any “one-off” requirements identified.
We’ll mobilize quickly by executing a no-fuss, simplified contract or amendment designed for speed.
In partnership with you, we’ll deploy on a rapid-fire timeline to get your at-home workforce established.
Delivered through a proven performance framework with ongoing communication with weekly and quarterly reviews.
Simple, scalable and secure. We've got this.
Safe, secure and compliant technology coupled with best-in-class operational processes, delivered with flexibility, scalability and the confidence to protect your customer relationships. Our software provides at-home associates a comfortable, secure, and connected interface and seamless integration between customer and TTEC systems. Our proven at-home technology utilizes the same centralized data centers as brick-and-mortar, including PCI Certified Level 1, TLS 1.2 for network security, and multiple hardware and software security controls. AddNOW enables you to quickly add an at-home model with secure technology and business practices.
Amazing customer experiences require amazing employee experiences. For the past 5 years, we've been recognized for being among the "100 Top Companies with Remote Jobs". We place such an emphasis on culture, we’ve given ours a name: CultureCX. CultureCX is all about treating our teammates right so they’ll pass that happiness and passion onto your customers.
- Virtual community events
- Robust rewards and recognition program
- Virtual team-building activities
- Gamified career paths
- AI-enabled associate experience
- Health and financial resources for total wellness balance
GrowNOW customer acquisition solutions
GrowNOW provides at-home associates who use the most advanced marketing, sales, and automation technologies available to execute on our three core offerings of demand & acquisition, growth & expansion, and retention & loyalty, with typical 5:1 ratio. GrowNOW sales and revenue growth solutions for the entire customer lifecycle.
COVID-19 NOW: What
you need to know
Join TTEC experts for a rapid-fire look at the three critical areas of contact centerIn this webinar series, you’ll hear up-to-the-minute details on what our resilience during the COVID-19 pandemic, including operations, technology, and people. clients are saying, the strategies we are deploying on their behalf, and which business continuity solutions and services they’re leveraging to keep their contact centers online, accessible, and connected during this stressful time.Learn more about the Webinars More resources
Quickly ramp and scale with oursecure at-home contact centers
Our AddNOW at-home contact center packages allow rapid scale tosupport growth or to meet changing demands. We combine the quality management and security of our brick-and-mortar operations with the speed, flexibility and cost structure of a variable model.
Which AddNOW package is right for your organization?
With over a decade experience in designing and deploying at-home contact center solutions, we can help you ramp up quickly.
Take our free 30 second assessment to help determine which package is best for you, based on people, technology, training, and complexity.