September 15, 2017 Strategy Guide Retail Banking Fraud-Busting in the Digital Era How retail banks can fight back against consumer and employee fraud
April 19, 2017 Customer Strategist Say What? A surge in fake news and negative brand associations has companies taking a fresh look at content moderation strategies.
October 8, 2015 Blog Retail and eCommerce Five Golden Rules: The Retailer’s Guide to Holiday Customer Service Success
March 1, 2013 Customer Strategist Pharmaceutical Great Drugs Are Not Good Enough New research defines the role and impact of trust and patient engagement within the pharmaceutical industry, and examines trust’s influence on business outcomes.
September 1, 2012 Customer Strategist Financial Services and Insurance MassMutual Embodies the Human Side of Financial Services Under the watchful eye of Chief Customer Experience Officer Todd Lee, MassMutual strives to make sure its customers are supported and treated with empathy.
April 1, 2012 Blog The Six Building Blocks of Customer Trust Customers' trust in the companies they do business with is based on a combination of perceived good intention and proven competence.
