December 13, 2014 Case Study Financial Services and Insurance Delivering an end-to-end customer service solution Our client was looking to expand their European footprint, but needed to support all languages. We helped implement a central service hub that supported all European languages
December 13, 2014 Case Study Financial Services and Insurance Exceptional service, tailored to fit Our client’s support volumes increased up to 200% and was hindered by outdated staffing models and scheduling abilities. We used humanify@home to deliver a quality experience
December 12, 2014 Case Study High Tech Consistency drives efficiencies A technology manufacturer linked NPS to customer touchpoints to increase accountability and satisfaction
December 8, 2014 Case Study Retail and eCommerce Dynamic retail support is a win, all year long Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution
December 1, 2010 Customer Strategist Financial Services and Insurance When the Customer Is King, Customer Experience Rules Banco Santander’s intense focus on customer experience helps to increase retention, solidify customer loyalty, and build the bottom line.
