March 25, 2021 Client Story Fast and experienced vaccine scheduling support TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support Healthcare Providers
January 6, 2021 Client Story Fast support at a crucial time of need Virtual contact center associates were quickly mobilized to connect callers with crucial services such as permanent and temporary housing, food delivery for positive COVID-19 members, and more Healthcare
July 23, 2020 Client Story Exceptional remote support in record time Hundreds of newly hired remote employees delivered a 94% CSAT Financial Services and Insurance
April 7, 2020 Blog 3 Best Practices in Citizen Experience for Government Agencies During Coronavirus Public Sector and Government
March 30, 2020 Client Story Flexible staffing helps boost member enrollment 73% Work-from-home model garners top talent to achieve health insurer’s membership goals Healthcare Payers
October 3, 2019 Client Story Cost savings and happy employees all year long We worked with a leading P&C insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year Property and Casualty Insurance
February 1, 2019 Client Story A hands-on approach delivers world-class, global customer care Customer care keeps up with product innovations to serve customers better Media and Entertainment
November 12, 2018 Client Story A clear vision spurs sales and service A near-shore team of brand ambassadors helps guide online customers through the sales and service journey Retail and eCommerce
October 10, 2018 Client Story Mobile phone operator sends a clear CX message A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience Communications
