October 14, 2020 Case Study Retail and eCommerce Transform first-time customers into loyal brand ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support
April 23, 2019 Customer Strategist Human Resources Adapts to a Changing CX Workforce Data and people-centered strategies enable a great contact center environment.
April 22, 2019 Customer Strategist A Unique Way to Engage Your Employees A commitment to employees will reap benefits for customers and the bottom line.
April 22, 2019 Customer Strategist Employees Shine in Some of 2019’s Best Workplaces Secrets of employee success from 23andme, Team Rubicon, Boll & Branch, and goodr.
February 15, 2019 Blog Hypergrowth and Startups Employee Engagement Best Practices for Hypergrowth and Beyond
