November 26, 2025 Client Story Telecom boosts NPS 23% with data-driven precision coaching Performance enablement platform empowers Philippines team to deliver better CX while improving productivity Communications
November 18, 2025 Blog Data-driven insights set the pace for retail personalization in 2026 Retail and eCommerce
October 26, 2025 Client Story Innovative insurer speeds conversions with TTEC Perform Work At Home teams empowered by custom training boost bundling of policies, flex up and down as demand dictates Property and Casualty Insurance
June 25, 2025 Client Story Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS Healthcare
June 10, 2025 Trends Report Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age How much empathy do you really need? And what role should AI play?
May 21, 2025 Client Story Healthcare payer saves cost, streamlines certification of licensed associates AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX Healthcare
April 22, 2025 White Paper Smarter AI insights, better CX Reimagine quality with a data-driven, expert-led strategy
