May 14, 2026 Customer Strategist Perspectives Turn data chaos into a CX control room Harness a modern data estate for a competitive edge
April 28, 2026 Client Story ROI of readiness: How a curriculum audit paves way to improved sales Payer capitalizes on training strengths, shores up weak spots, leverages AI to drive revenue in two lines of business Healthcare
April 10, 2026 Client Story Promises kept: Integrity reclaimed with customer callback widget Travel company puts the kibosh on missed return calls, embraces automation to ensure issue resolution Travel and Hospitality
April 9, 2026 Client Story AI prompt engineering transforms content velocity and impact A need-it-now mandate inspired AI adoption that delivered 94% time savings for once-skeptical designers High Tech
March 29, 2026 Client Story Sports entertainment changes the game with a lightning-fast launch TTEC moves from practice to the big leagues in just weeks, with a winning record Media and Entertainment
March 25, 2026 Client Story Data-driven, precision empathy training lifts NPS for auto giant Analytics and tailored approach build proficiency among mid-tier performers Automotive
March 25, 2026 Client Story Payer achieves 465% ROI on AI training that fast-tracks frontline readiness RealSkill bots role-play with associates, who practice new skills in a safe space and receive real-time feedback and coaching Healthcare
March 23, 2026 Client Story A winning playbook for fan support: AI, automation drive game-changing results With a dual AI strategy, TTEC helped a major sports league overhaul its fan support and pave the way for next-gen CX Media and Entertainment
March 8, 2026 Client Story Telecom embraces immersive role-play and coaching to boost efficiency, NPS RealSkill AI training bots simulate high-impact customer interactions to transform messaging CX Communications
November 26, 2025 Client Story Telecom boosts NPS 23% with data-driven precision coaching Performance enablement platform empowers Philippines team to deliver better CX while improving productivity Communications
November 18, 2025 Blog Data-driven insights set the pace for retail personalization in 2026 Retail and eCommerce
October 26, 2025 Client Story Innovative insurer speeds conversions with TTEC Perform Work At Home teams empowered by custom training boost bundling of policies, flex up and down as demand dictates Property and Casualty Insurance
