June 25, 2025 Case Study Healthcare Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS
June 10, 2025 Trends Report Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age How much empathy do you really need? And what role should AI play?
May 21, 2025 Case Study Healthcare Healthcare payer saves cost, streamlines certification of licensed associates AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX
April 22, 2025 White Paper Smarter AI insights, better CX Reimagine quality with a data-driven, expert-led strategy
