September 17, 2024 Customer Strategist Proof Points CCMA report: Data analytics reinvents the contact center, starting with the front line
September 17, 2024 Customer Strategist In Depth Cut through the AI noise by focusing on the “who” Improve CX and drive ROI with a roles-based strategy
September 13, 2024 Client Story Contemporary site design, AI, and local talent lift CX, EX, and the future of a region Healthcare
August 6, 2024 On-Demand Webinar Who benefits from AI in the contact center? Discover how AI can be your best friend at work
August 6, 2024 Blog Empathetic retail experiences are still possible in the AI age Retail and eCommerce
May 1, 2024 Customer Strategist Outlook AI evolves from blueprint to tangible reality What’s the real deal with today’s use of AI?
February 28, 2024 Industry Solution AI and Automation for Government + Public Sector Modernize systems and processes and transform government services through intelligent automation Public Sector and Government
August 15, 2023 Service Data and AI Operations Data Annotation and AI Operations to improve the speed and quality of data labelling and enrichment processes so you can achieve greater returns on your AI investments.
June 13, 2023 Customer Strategist In Depth For AI to succeed, keep humans in the loop Combat data poisoning and preserve your AI model with high-quality data annotation
April 4, 2023 Tips and Takeaways Achieve smarter AI with better data annotation And learn why data annotation is a CX differentiator
