June 5, 2020 Customer Strategist Public Sector and Government How Government Agencies Can Manage Call Volumes and Connect Communities New technologies combine with traditional contact centers to stay ahead of any crisis.
June 5, 2020 Customer Strategist A Humanized Approach to Automation Yields Positive Results RPA examples that create effortless employee and customer experiences.
June 5, 2020 Customer Strategist How Well Do Brands Use Mobile Messaging and Live Chat? A TTEC Mystery Shopping Research Series report excerpt.
June 3, 2020 Customer Strategist Rethink the Contact Center of the Future Innovations shaping the way we connect.
