October 29, 2020 Video Build and Maintain Trusting Relationships with the Right CX Partner People, process, and technology strategically orchestrated to meet ever-evolving patient and member expectations
October 17, 2020 Customer Strategist Great CX-pectations Advanced digital technologies, rising consumer expectations, and growing competition have industries racing to transform the customer experience.
October 2, 2020 Customer Strategist A Great Experience Is a Bright Spot in Dark Times It’s hard to be enticed by products and services from a distance
October 1, 2020 Customer Strategist Now Is the Perfect Time for CX as a Service Serve your customers with speed and agility.
October 1, 2020 Customer Strategist Retail Banking How Kroger’s Contact Center Weathered the Pandemic Grocery chain doubles down on digital self-service and human agents to support the community during crisis and beyond.
