April 26, 2021 Client Story Handyman Connection builds stronger customer relationships with CRM data We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data Retail and eCommerce
February 17, 2020 Client Story Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system Financial Services and Insurance
February 17, 2020 Client Story Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing Healthcare Payers
February 17, 2020 Client Story Eliminating friction for superior UX A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more High Tech
February 1, 2019 Client Story Ensuring a healthy omnichannel future Health insurance company innovates its omnichannel environment with integrated digital options for members Healthcare Payers
April 21, 2018 White Paper Next Gen Analytics for the Contact Center Six ways analytics can propel the contact center with real business impact across channels.
February 8, 2017 Strategy Guide Making the Grade How to convert a Contact Center Into an Insight Center
November 11, 2016 White Paper Why Contact Centers Are Essential in a Digital-First World Public Sector and Government
