April 26, 2021 Case Study Retail and eCommerce Handyman Connection builds stronger customer relationships with CRM data We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data
February 17, 2020 Case Study Financial Services and Insurance Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system
February 17, 2020 Case Study Healthcare Payers Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing
February 17, 2020 Case Study High Tech Eliminating friction for superior UX A leading prescriptive analytics company transformed the user experience with a templatized platform, reporting dashboard, and more
February 1, 2019 Case Study Healthcare Payers Ensuring a healthy omnichannel future Health insurance company innovates its omnichannel environment with integrated digital options for members
April 21, 2018 White Paper Next Gen Analytics for the Contact Center Six ways analytics can propel the contact center with real business impact across channels.
February 8, 2017 Strategy Guide Making the Grade How to convert a Contact Center Into an Insight Center
November 11, 2016 White Paper Public Sector and Government Why Contact Centers Are Essential in a Digital-First World
