February 4, 2020 Strategy Guide 6 Proven Ways to Win With Messaging A strategic guide for transforming messaging into a competitive advantage
January 17, 2020 Customer Strategist Send a Clear Message to Customers Messaging trends for a connected customer future.
January 15, 2020 Customer Strategist Customer experience digital transformation ecosystem built with innovative technology 5 steps to customer-centric digital transformation built on a cohesive customer experience technology stack.
August 27, 2019 Customer Strategist Conversational IVR and Natural Language IVR: The Evolving World of Voice Customer Service How to meet the customer service expectations of today and tomorrow.
August 22, 2018 Case Study Public Sector and Government Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership
October 11, 2017 Customer Strategist Financial Services and Insurance Discover Takes on In-App Messaging The credit card company shares customer insights from the fast-paced world of mobile messages.
July 11, 2017 Customer Strategist Travel and Hospitality Culture Shock How is corporate culture affected when automation meets the workplace?
April 21, 2017 Customer Strategist Retail Banking The Power of Storytelling Walgreens looks to influencers to help reach customers in effective and engaging ways via mobile.
