October 27, 2021 Case Study Communications From messaging underperformer to high achiever TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine
October 18, 2021 Blog Retail and eCommerce Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022
April 30, 2021 Case Study High Tech Helping fans track runners at Twin Cities marathon We partnered with Twin Cities in Motion to deliver AthleteTracker, a cloud-based solution that helps spectators track their favorite runners via SMS text notifications
March 24, 2021 Case Study Retail Banking Messaging saves the day with faster support, increased productivity Faced with high call volume, a major bank deployed an AI-enhanced messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT
