March 29, 2017 Case Study Retail and eCommerce Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options
December 13, 2014 Case Study Retail and eCommerce icStore for multichannel customer service Our client was looking to improve their customer experience by implementing a virtual contact center. We built an on-premises contact center and maintained a 1,200-associate virtual contact center
December 13, 2014 Case Study Retail and eCommerce Inconsistent customer experience leads to lost calls, lost sales Our client recently acquired more branches and was looking to create a consistent customer experience across all, old and new. We helped by creating virtual contact center locations
