May 7, 2021 Blog Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
April 30, 2021 Case Study Retail Banking A smooth switch to a better contact center solution In just a few weeks, we helped Neighborhood Credit Union execute a complex implementation process on time, on budget, and without major issues
April 30, 2021 Case Study Retail and eCommerce Chipotle uncovers new customers and cross-sell opportunities In a partnership with the fast-casual restaurant leader, we built a solution that captured and analyzed key customer information and insights, empowering a more meaningful and personalized customer experience
April 30, 2021 Case Study Medical Devices Digital innovation connects patients and interpreters in seconds A mobile video-streaming application quickly put patients in touch with an interpreter, resulting in increased customer satisfaction and efficiency
April 30, 2021 Case Study Healthcare Enhanced collaboration and efficiency in the cloud By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity
April 30, 2021 Case Study Healthcare Fast and reliable cloud guidance We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations
April 30, 2021 Case Study Healthcare Netgain ramps up support with contact center transformation The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately
April 28, 2021 Case Study Automotive Smarter service for better customer experiences Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market
April 28, 2021 Datasheet Public Sector and Government Reimagine the citizen experience TTEC Government Solutions
April 16, 2021 Blog Pharmaceutical 3 Critical Strategies for Retail Pharmacies During Vaccine Rollout
April 15, 2021 Case Study Healthcare Payers Eliminate Non-Sales Calls, Drive Enrollments and Savings We helped a major healthcare provider quickly redirect non-sales calls to increase enrollment applications and improve the member experience
March 30, 2021 Blog Public Sector and Government TTEC’s IL4 Authorization Adds Omnichannel Cloud Contact Center Strength to Department of Defense Projects
