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June 14, 2023 Glossary Term Upsell Upselling is sales opportunity to get customers to buy an upgraded or premium product or service of what was originally being purchased.
June 13, 2023 Glossary Term Inside Sales Inside Sales is a sales process remote sales teams use instead of face-to-face sales.
June 13, 2023 Glossary Term Indirect Sales Indirect Sales represents a sales process where purchases are made through a third-party indirect sales channel (i.e. channel partners, sales partners, affiliates, or resellers) rather than through a company’s own internal sellers.
June 12, 2023 Glossary Term Customer Turnover Customer turnover, or churn rate, is the percentage of an organization's customer base lost during a given period of time- usually a month or annual basis.
June 12, 2023 Glossary Term Customer Loyalty Customer loyalty is a consumer's inclination to repeatedly buy from an organization.
