September 27, 2024 Client Story AI-powered insights (and experts putting them to work) revolutionize quality TTEC disrupts the market with innovative, next-gen digital approach Retail and eCommerce
June 8, 2023 Glossary Term Cisco Webex® Contact Center Enterprise (Webex CCE) Cisco Webex® Contact Center Enterprise (Webex CCE) provides a comprehensive, customizable, highly secure cloud contact center solution to meet the complex needs of the world’s largest contact centers.
June 8, 2023 Glossary Term Amazon Connect Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service and customer engagement.
June 14, 2021 Client Story Deliveroo smashes language barriers with real-time translator The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate Retail and eCommerce
April 30, 2021 Client Story Chipotle uncovers new customers and cross-sell opportunities In a partnership with the fast-casual restaurant leader, we built a solution that captured and analyzed key customer information and insights, empowering a more meaningful and personalized customer experience Retail and eCommerce
April 30, 2021 Client Story Digital innovation connects patients and interpreters in seconds A mobile video-streaming application quickly put patients in touch with an interpreter, resulting in increased customer satisfaction and efficiency Medical Devices
April 30, 2021 Client Story Enhanced collaboration and efficiency in the cloud By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity Healthcare
April 30, 2021 Client Story Fast and reliable cloud guidance We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations Healthcare
April 30, 2021 Client Story A more powerful app for today’s customers We partnered with AllRegs to redesign its flagship app, delivering enhanced functionality, updating the underlying technology, and greatly improving the user experience Financial Services and Insurance
March 10, 2021 Client Story Nimble scheduling assistance delivers rapid support When a state Health Department’s vaccine hotline struggled with overwhelming call volume, TTEC stood up a virtual contact center with 500+ associates and cutting-edge technology State and Local Governments
