9197 South Peoria Street
Englewood, CO, U.S.A
Phone for general inquiries
Phone for services information
Businesses typically view care engagement centers as pure costs. The reality is that support associates engage in millions of interactions every day and have the opportunity to provide added value to customers through product offers and recommendations.
Through upselling, value selling, and cross selling programs, our Service to Sales solutions provide a natural extension to the customer lifecycle. Our best practices combine proprietary tools, playbooks, and management processes to unlock revenue potential in customer care interactions, turning cost centers into profit centers.
Service to Sales provides an operational model to drive revenue and offset costs in engagement centers without hurting the customer's experience. From making strategic product recommendations to targeted offers based on a customer’s predicted behavior, forward thinking businesses can increase Customer Lifetime Value by intelligently transitioning care interactions into revenue generating experiences through personalized interactions that enhance the customer’s experience.
Leverage training, coaching, and reporting to shift care associates into ‘super-care’ associates.
Empower the team with the right responses for the right situations
Know what and when to sell with automated and personalized engagements.
Deploy our analytics engine to custom tailor every offer to each unique customer.