Service to Sales

Exceptional service drives exceptional sales opportunities

Service to sales provides an operational model to drive revenue and offset costs in engagement centers without hurting customer experience. Support associates engage in millions of interactions every day and have the opportunity to provide added value to customers through product or service offers and recommendations. Forward thinking businesses can increase customer lifetime value by intelligently transitioning care interactions into revenue generating sales support experiences through personalized interactions that improve customer satisfaction. Our service to sales experts will help you leverage advanced sales analytics to predict how likely a customer is to make a purchase. Additional services include helping you prevent customer churn with automated journey management tools, creating customized services offerings that meet real-time customer needs, and increasing topline revenue through maximized revenue per interaction and cross sell of services.

Most customer service call types have the potential for a sales opportunity. But not all opportunities are created equal, and the wrong sales message at the wrong time can create a negative experience. AI-based conversational and behavioral intelligence creates a foundation of personalized insight to know why, when, and how to start a sales conversation during a service interaction based on value, not pressure. Sales will naturally follow.

Service to sales solutions

Sales and service teams to help turn every customer interaction into an opportunity for growth

Turn-Key Operational Model

Leverage training, coaching, and reporting to shift care associates into "super-care" associates.

Next Best Action

Deploy our analytics engine to custom tailor every offer to each unique situation, based on a customer's previous purchases or behaviors.

Service to Sales Technology

Use AI to predict how likely a customer is to make a purchase and know what and when to sell with automated and personalized engagements.

Real-Time Dynamics

Get the pitch right with dynamic scripting, which incorporates sentiment and speech analysis to empower the team with the right responses for the right situations.

Cross-sell & upsell

Increase the lifetime value and incremental revenue of customers by tailoring offers to complement and enhance their satisfaction and grow customer loyalty.

Inside Sales as a Service

Our sales outsourcing teams utilize the most advanced marketing, sales, and automation technologies to help you gain customers, improve customer loyalty, and increase customer lifetime value.