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Service to Sales

Exceptional service drives exceptional sales

Turn service conversations into sales opportunities by delivering relevant offers at the right moment.

 

Improve the customer experience while driving sales

Businesses typically view care engagement centers as pure costs. The reality is that support associates engage in millions of interactions every day and have the opportunity to provide added value to customers through product offers and recommendations.

 
Every customer interaction provides an opportunity for growth

Through upselling, value selling, and cross selling programs, our Service to Sales solutions provide a natural extension to the customer lifecycle. Our best practices combine proprietary tools, playbooks, and management processes to unlock revenue potential in customer care interactions, turning cost centers into profit centers.

  • Talent acquisition
  • Training that leverages simulated learning
  • Custom sales playbook
  • Adaptive coaching methodology
  • Performance management
  • Technology enablers featuring speech and desktop analytics
  • Rewards for top performance
  • Scalable sales processes
  • Customized solutions tailored to customer journey
 
Selling is good service

Service to Sales provides an operational model to drive revenue and offset costs in engagement centers without hurting the customer's experience. From making strategic product recommendations to targeted offers based on a customer’s predicted behavior, forward thinking businesses can increase Customer Lifetime Value by intelligently transitioning care interactions into revenue generating experiences through personalized interactions that enhance the customer’s experience.

  • Provide Next Best Action/Next Best Offers based on a customer's previous purchases or behaviors
  • Get the pitch right with Dynamic Scripting, which incorporates sentiment and speech analysis
  • Leverage advanced analytics to predict how likely a customer is to make a purchase
  • Prevent customer churn before it happens with automated journey management tools
 
The probability of selling to an existing customer is 60-70%, vs 5-20% for a new prospect.

Marketing Metrics

Service to Sales Solutions

Turn-Key Operational Model

Leverage training, coaching, and reporting to shift care associates into ‘super-care’ associates.

Real-Time Dynamic Guidance

Empower the team with the right responses for the right situations

Service to Sales Technology

Know what and when to sell with automated and personalized engagements.

Next Best Action

Deploy our analytics engine to custom tailor every offer to each unique customer.

 
Ready, Set, Go!
Client Story
Ready, Set, Go!

Learn how a leading auto manufacturer drove customer loyalty with an integrated CX approach.

Read more
Turning Service Into Sales
eBook
Turning Service Into Sales

Learn how to design a customer-centric service-to-sales program.

Read more
Serving Up Sales Chat Technology
eBook
Serving Up Sales Chat Technology

Learn how sales chat services can help your business respond to customer inquiries on their terms.

Read more
Creating a Roadmap for Sales Growth
Blog
Creating a Roadmap for Sales Growth

Read how to make a clear sales roadmap that can help you get your desired results.

Read more
 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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