Resources

Steer through the headwinds in the financial services industry

Excerpt: 3 ways retailers are combatting holiday season challenges this summer

Steer through the headwinds in the C&M industry

Steer through the headwinds in the retail industry

Pepperoni or Sausage?

10 ways to boost higher education admissions and enrollment

Amazon Connect - Beyond the Basics - AI Power Pack (Contact Lens, Tasks, Wisdom, Voice ID)

Insider tips & techniques for building, configuring, and deploying Amazon Connect

Customer Strategist Spring 2022 Issue Roundtable Discussion

Sourcing the ingredients of a great customer experience

Focus on the member experience after open enrollment ends

Can you spot missed opportunities in the contact center?

3 ways retailers are combatting holiday season challenges this summer

Customer intent is a treasure trove of actionable data hiding in plain sight

Happy customers are closer than they appear

Take the mystery out of customer satisfaction