June 8, 2021 Datasheet Public Sector and Government Rapid support when it’s needed most Smart Seasonal and Surge
June 2, 2021 Datasheet Property and Casualty Insurance How to Stay Ahead of the Curve with Exceptional Customer Support
June 1, 2021 Case Study State and Local Governments Competitive wages get fast and reliable results A higher pay rate for contact tracers enabled a county Health Department to recruit highly skilled associates, reduce training time, and gain many other advantages critical to success
May 27, 2021 Case Study Retail and eCommerce Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient
May 26, 2021 Case Study Healthcare Providers Back office support from India exceeds quality targets TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards
May 21, 2021 Blog Public Sector and Government How to Reinvent the Citizen Experience: Turn COVID-19 Quick Fixes into Real Change
