January 19, 2022 Case Study Transforming a frustrating member experience into a winning experience TTEC equipped a large regional payer with the learning and performance insights and expertise needed to make vast improvements to its member support experience Healthcare Payers
January 17, 2022 Case Study Expert support boosts hotel bookings by 20% When a major hotel brand needed to grow its new discount program, TTEC’s sales experts jump-started inside sales to engage prospects Travel and Hospitality
January 14, 2022 Case Study Omnichannel expansion leads to $13M in sales TTEC guided a major auto brand in expanding its channel offerings and increasing sales without increasing headcount Automotive
January 7, 2022 Case Study Optimizing leads and win-backs shift sales into overdrive TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates Automotive
January 6, 2022 Case Study Innovative call flow enhancements zap a major pain point When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate Healthcare Payers
January 2, 2022 Blog Contact Center Analytics: Six Ways Analytics Impact Business Outcomes Leverage the power of call center predictive analytics to optimize KPIs and drive results
December 21, 2021 Blog Digital transformation vs. business transformation: Both are critical to brands’ success
December 17, 2021 Case Study Advanced lead nurturing unlocks millions in the sales pipeline TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads Media and Entertainment
