May 9, 2023 Tips and Takeaways Media and Entertainment Gaming CX Optimized: The real end game Keep players in the game with co-op customer support
May 9, 2023 Podcast Travel and Hospitality Unexpected turbulence: Trust and anti-trust in the travel industry
April 25, 2023 Video Proactive Solutions Front-line employees and specialists to support your customers every day. Identify and solve problems. Shape your customer journeys. Create results.
April 17, 2023 Case Study Financial Services and Insurance People power AI for speedier insurance claims processing Insurtech company saves $1M in labor costs, eliminates backlog of claims and invoices
April 10, 2023 Case Study Retail and eCommerce Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40%
April 10, 2023 Strategy Guide Financial Services and Insurance Ease nervous banking customers with rock-solid customer support 3 CX best practices to optimize contact center operations amidst uncertainty and change
April 7, 2023 Customer Strategist Perspectives 4 signs your brand needs a partner to help level-up player experience Raise your game by tapping into expert help
April 7, 2023 Customer Strategist Industry Insights Public Sector and Government A 4-step guide to federal government CX improvements How to meet PMA mandates and improve customer satisfaction across agencies
