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How much empathy do you really need? And what role should AI play?

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5 tips to ensure your contact center clicks

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3 ways to outsmart an unpredictable economy with superior CX

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December 13, 2014 Client Story

From zero to hero

A utility company transformed its customer service with a self-help solution
Public Sector and Government
December 13, 2014 Client Story

Innovations in mobile customer care bridge technology and humanity

Customers expect instant support across their channels of choice. We helped our client implement customer self-service and omnichannel tools so members can interact 24/7 across voice, web, social, email, video, and mobile.
Healthcare
December 13, 2014 Client Story

From poor lead quality to 221% growth

Our client's mobile sales were weak and it needed an effective way to drive growth. We helped create better targeted mobile ads producing a 221% increase in mobile sales.
High Tech
December 13, 2014 Client Story

Complex support, without the complexity

Our client was looking to change their service to keep up with the ever-changing technical support their products needed. We were able to make sure their current call centers were equipped provide immediate support.
Communications
December 13, 2014 Client Story

Customer focus yields hundreds of new opportunities

A leading insurer transformed itself from a company that focused on products and transactions to one that emphasized trusted relationships
Healthcare Payers
December 13, 2014 Client Story

Customer churn cut in half with retention strategy

Our client experienced a sharp increase in customer churn rates and sought our help. We built a churn prediction model that helped reduce customer churn greatly
Communications
December 13, 2014 Client Story

Delivering an end-to-end customer service solution

Our client was looking to expand their European footprint, but needed to support all languages. We helped implement a central service hub that supported all European languages
Financial Services and Insurance
December 13, 2014 Client Story

Exceptional service, tailored to fit

Our client’s support volumes increased up to 200% and was hindered by outdated staffing models and scheduling abilities. We used humanify@home to deliver a quality experience
Financial Services and Insurance

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