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How much empathy do you really need? And what role should AI play?

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Strategy Guide

5 tips to ensure your contact center clicks

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3 ways to outsmart an unpredictable economy with superior CX

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December 13, 2014 Client Story

How to welcome a new customer base

This client had acquired a new consumer division, gaining new customers. We were able to help integrate customer feedback into every part of the company to amplify customer centricity
Communications
December 13, 2014 Client Story

icStore for multichannel customer service

Our client was looking to improve their customer experience by implementing a virtual contact center. We built an on-premises contact center and maintained a 1,200-associate virtual contact center
Retail and eCommerce
December 13, 2014 Client Story

Inconsistent customer experience leads to lost calls, lost sales

Our client recently acquired more branches and was looking to create a consistent customer experience across all, old and new. We helped by creating virtual contact center locations
Retail and eCommerce
December 13, 2014 Client Story

From zero to hero

A utility company transformed its customer service with a self-help solution
Public Sector and Government
December 13, 2014 Client Story

Innovations in mobile customer care bridge technology and humanity

Customers expect instant support across their channels of choice. We helped our client implement customer self-service and omnichannel tools so members can interact 24/7 across voice, web, social, email, video, and mobile.
Healthcare
December 13, 2014 Client Story

From poor lead quality to 221% growth

Our client's mobile sales were weak and it needed an effective way to drive growth. We helped create better targeted mobile ads producing a 221% increase in mobile sales.
High Tech
December 13, 2014 Client Story

Complex support, without the complexity

Our client was looking to change their service to keep up with the ever-changing technical support their products needed. We were able to make sure their current call centers were equipped provide immediate support.
Communications
December 13, 2014 Client Story

Customer focus yields hundreds of new opportunities

A leading insurer transformed itself from a company that focused on products and transactions to one that emphasized trusted relationships
Healthcare Payers

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