October 13, 2016 Customer Strategist Treating the Customer Experience, One Idea at a Time A new customer experience innovation lab at Humana dramatically changes the way health insurance employees collaborate around the customer. Healthcare
October 11, 2016 Customer Strategist Virtual Shopping Becomes Reality eBay Australia and Myer team up to take shoppers on a virtual department store journey. Retail Banking
October 11, 2016 Customer Strategist It's Not a Generation Gap. It's a Chasm. Every new device or bot has the potential to open doorways into new thinking, new social relationships, or new cultural norms.
October 11, 2016 Customer Strategist Where the Rubber Meets the Road Bridgestone tire and auto care upends traditional perceptions of the visit to a mechanic with a dedicated customer focus. Automotive
October 11, 2016 Customer Strategist Perspective Is Everything The customer service story continues to be written.
September 21, 2016 Blog How Insurance Companies Can Upend the Customer Experience Property and Casualty Insurance
September 20, 2016 White Paper Why Customer Experience Matters for P&C Essential ways to create a differentiated customer experience Financial Services and Insurance