February 1, 2013 Customer Strategist Retail Banking la Caixa Shares Three Drivers of Customer Innovation la Caixa Shares Three Drivers of Customer Innovation
February 1, 2013 Customer Strategist Twenty Years Later, Customer Trust Is Even More Important The new "One to One Future" embraces the idea of strong customer relationships built on trust.
February 1, 2013 Customer Strategist Retail Banking Social Media Energizes Traditional Banking Strategy Kuwait’s Boubyan Bank undergoes a customer-focused transformation, using social media as the strategic lynchpin.
February 1, 2013 Customer Strategist Tapping Into Customer-Driven Innovation Research uncovers how companies innovate on customers' terms.
February 1, 2013 Customer Strategist Microsoft Looks to the Cloud to Build Customer Relationships The latest version of Microsoft Office includes an extra innovation—a service-based model with segmentation and churn strategies to back it up.
February 1, 2013 Customer Strategist Communications Innovate Beyond Cool to Sustain Growth Investments Officer at UAE telecom du explains why it’s important to resist the temptations to focus on fun gadgets and instead innovate by improving the customer experience.
February 1, 2013 Customer Strategist Automotive Getting Behind the Wheel of Innovation Technology allows forward-thinking organizations to deliver outstanding experiences to their customers. According to Ford Chief Technical Officer Paul Mascarenas, it all starts with listening to customers.
September 1, 2012 Customer Strategist The Far East Approach to Customer Centricity Kicks Into High Gear Progressive companies take the term “customer centricity” from a beautiful slogan to the everyday way to do business.
September 1, 2012 Customer Strategist Financial Services and Insurance MassMutual Embodies the Human Side of Financial Services Under the watchful eye of Chief Customer Experience Officer Todd Lee, MassMutual strives to make sure its customers are supported and treated with empathy.
