June 25, 2014 Case Study Build an omnichannel experience Our client needed help aligning business processes and systems to provide consistent member experiences across the board. We helped develop a strategic roadmap for sharing customer data across channels. Financial Services and Insurance
April 1, 2014 Customer Strategist The Pharma Industry’s Consumer Trust Potential Research shows that consumers value transparency and honesty as trust drivers in their relationships with pharmaceutical companies Healthcare
March 18, 2014 Customer Strategist Mobile Loyalty Accelerates Ridership for Montreal Transit Montreal’s public transport society entices young riders in their preferred channel, with a positive environmental message that resonates with the fickle customer group. Public Sector and Government
March 1, 2014 Customer Strategist In Depth The Changing Face of Big Data and Analytics Innovation exists everywhere, especially at the intersection of analytics and the customer experience.
March 1, 2014 Customer Strategist Think Global, Act Local Benchmark research: Customer experience around the world
