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Customer Strategist Journal
A Powerful Business Driver
World: Europe, Middle East, and Africa
Building the City of Gold
Retail and eCommerce
Business in Bloom
The Foundation of a Sustainable Competitive Advantage
The Value of Individual Customers
Loyalty 101 Revisited
Transaction Myopia
The Customer Rules
Cultivating the Top-Priority Touchpoint
Media
The Art and Science of Customer Profitability
The Economics of Customer Engagement
Communication
The Best Defense Is a Great Offense