July 10, 2024 Blog Healthcare Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
July 9, 2024 Case Study Communications Automation decreases associates’ login time by 61% A streamlined process saves associates 10 minutes per day
July 7, 2024 Datasheet High Tech All hands on tech Cutting-edge CX that connects people with a digital world
July 5, 2024 Blog Financial Services and Insurance Trustfall or trust fail? CX levers build loyalty for digital payments apps
June 26, 2024 Case Study Retail and eCommerce Snapping up fans and sales with Facebook ads Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%
June 25, 2024 Customer Strategist Perspectives Emerging technologies meet familiar challenges at CCW conference
June 24, 2024 Case Study Communications Wireless sales see 45% lift to the tune of $1.5B The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
June 24, 2024 Case Study Financial Services and Insurance Offshore delivery model earns 95%+ quality scores Knowledgebase upgrade, continual feedback and coaching elevate performance for a great customer journey at finance company
June 21, 2024 Case Study Communications AI-powered insights, expert training drive sales surge in 2 weeks TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
June 21, 2024 Case Study Healthcare High water mark for healthcare When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion
