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Benchmarking Drives Operational Improvements to the Contact Center
Client Story
Communication
Proactive Churn Reduction Saves – and Sells
World: Americas
Location Targeting = 345% Increase in Volume
Retail and eCommerce
Increased Satisfaction at a Third of the Cost
Life Sciences
High-Tech Solution for High-Touch Client Experience
Payers
Health Insurer Leverages Expertise in Medicare Open Enrollment
Retail Banking
Financial Services Leader Strengthens Customer Loyalty
Employee Engagement = Customer Satisfaction
Electronics Marketplace Converts Searchers Into Customers
Harnessing the Power of VOC
Innovate for Improved Functionality and Reduced Costs
Use Data to Make Your First Impression Count
Media
Revolutionizing Lead Generation Through Digital Media
In Need of Seasonal Employees? Hire Brand Advocates
Three Steps to Closing the Gaps in Sales Performance
What Is MOM ? (the Mother of all Models) And What Does it Do?