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Customer Strategist Journal
How Valuable Is a Loyalty Program?
Media
Frank Underwood Serves Up Loyalty Lessons
Infographic
Retail Banking
Getting to the Heart of Customer Loyalty
Blog
On the Path to Creative Disruption
Five Ways to Get the Most from Your Sales Chat Efforts
Apprentice, Professional, Mentor, Visionary: Are These Four Classic Career Stages Still Relevant Today?
Forget ‘Mobile-First.’ Think ‘Customer-First.’
Payers
Healthcare’s Cybersecurity Conundrum
Four Tips to Engage and Empower Your Workforce
Retail and eCommerce
Breaking Up Is Hard to Do: Three Ways to Make Returns Painless for the Customer and the Company
Communication
A Customer-Centric Approach to Addressing the Competitive Forces Shaping Mexican Telecom
Automotive
Ten Things to Ask Yourself About Automotive Customer Experience Technology
A Growing Demand for In-Line Analytics
Technology
On the Path to Super Associate Success
Three Steps for Adopting Advanced Analytics in Financial Services
Love Your Customers by Listening to Them