July 16, 2018 Customer Strategist How to Be a Customer Support Hero in an IoT World The rise of connected devices presents a huge challenge--and opportunity--for companies to deliver superior service.
July 16, 2018 Customer Strategist Healthcare Payers A new look at health insurance analytics' role in CX Enrollment and member insights provide for a healthy experience.
July 16, 2018 Customer Strategist Try a Little Harder Behind the ones and zeroes, data insights are human insights that impact real people.
July 16, 2018 Customer Strategist Retail Banking MediaMarkt Sets Its Sights on CX Transformation The European retailer is on a path to capture a larger share of customers in a growing market.
July 16, 2018 Customer Strategist Future Marketers Dive Into Data Digital maketing analytics may soon be as standard as the four Ps.
July 11, 2018 Strategy Guide Transform Omnichannel Vision into Reality In this guide, learn key obstacles companies face in creating seamless omnichannel CX and best practices to overcome them
June 15, 2018 Case Study Automotive Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app
