April 8, 2020 Cheat Sheet Healthcare Providers 6 Ways for Healthcare Contact Center Agents to Better Engage with Members and Patients Empower agents to deliver great CX anytime, anywhere.
March 24, 2020 Cheat Sheet Digital CX: The Ultimate Crisis Planning Tool Is your company digitally resilient?
October 25, 2019 Cheat Sheet Be a Hero With a Customer Experience “Supersite” Harness your CX power in one dedicated space.
October 16, 2019 Toolkit Key Questions to Ask Every Potential Sales Outsourcing Provider The right sales outsourcing partner can help you perfect your sales pitch and sell to your sweet spot all day, every day.
September 18, 2019 Cheat Sheet How to Maximize Your Back Office in 4 Steps Organizations that value customer experience know their back office services provide invaluable support. That’s because they understand a strong backline is a strong frontline.
August 9, 2019 Cheat Sheet 5 Questions to Find Your Perfect CX Partner Match Best practices when evaluating a potential CX partner’s ability to fit your CX needs and objectives
June 20, 2019 Cheat Sheet 3 Strategies for Avoiding Bot Failures in Your Contact Center In this guide, learn best practices for training AI and implementing chatbots before letting them interact with customers
