Resources

Unlock What's Next.

No fluff—just bold ideas, proven strategies, and
sharp insights to turn customer experience into
your biggest advantage.

Report

How much empathy do you really need? And what role should AI play?

Get the report

Strategy Guide

5 tips to ensure your contact center clicks

Get the guide

Checklist

3 ways to outsmart an unpredictable economy with superior CX

Get the checklist

Newsletter

Get the insights you need to lead in customer experience – delivered straight to your inbox.

Filter by

September 1, 2011 Customer Strategist

Customers Speak Volumes. Are You Listening?

In today's increasingly social world, more and more customers are sharing their opinions directly and indirectly across multiple channels. These online behaviors provide a treasure trove of business insight.
September 1, 2011 Blog

A Segmentation Framework That Works

Using multidimensional segmentation, companies can better target their customers by developing and maintaining a detailed understanding of their behaviors, needs, and value.
September 1, 2011 Customer Strategist

Creating a Data-Driven Loyalty Strategy

Denihan Hospitality Group CMO John Moser’s analytical eye on the customer experience has helped Denihan Hospitality Group to improve customer loyalty, and will guide its plans to double its portfolio over the next five years.
Travel and Hospitality
September 1, 2011 Customer Strategist

The C-Level Executive’s Greatest Asset: Information

With customer data and analytics tools more accessible than ever, C-level executives have the facts and figures at their fingertips that will enable them to make better choices for their company.
September 1, 2011 Customer Strategist

Get Better Insight Faster

The dynamic nature of today’s telecom customers requires an equally dynamic use of analytics to understand customers and make decisions.
Communications
July 1, 2011 Customer Strategist

Designing a Winning Onboarding Program

Implementing an onboarding strategy for banking customers presents a unique opportunity to deepen relationships and increase retention
Retail Banking
July 1, 2011 Customer Strategist

A Passionate Approach to Customer Advocacy

Jasmine Green balances process, multi-touchpoint complexities, and street cred to ensure that Nationwide is on its customers’ side
Property and Casualty Insurance
July 1, 2011 Customer Strategist

Changing the Conversation at Kraft Foods

The global CPG company is revitalizing a number of its brands by transforming the way it communicates with customers and employees.

what we do
services
industries
resources
company
contact us