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Eight Service Employee Attributes that will Build Your Brand

Customers who reach out to a contact center are rarely doing so for a positive reason. More often than not, they’re making the call or sending an email or Tweet because something’s...

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Creating a Roadmap for Sales Growth

Today’s cutthroat market is putting increased pressure on sales and marketing teams to energize sales and achieve sales growth. Being successful requires more than just will, and...

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3D Printing and Customer Experience: The Customer is Now Producer

In TTEC’s continuing blog series on technologies that are transforming the customer experience, we explore Near Field Communication technology.    In the wake of Google...

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Celebrating Our Clients’ Successes

Success is important for business results. And in our case, our success is tied directly to our clients’ business outcomes.  So, when we succeed in making our clients more profitable,...

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Are Mothers the All-Powerful Customers?

↵This Mother’s Day, we explore the question: Are mothers (and mommy bloggers) your most valuable customers?   There’s no doubt that moms are invaluable. They work long hours...

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Harnessing the Customer Strategy Potential of Big Data

Without customer experience leading the way, executives are missing the big picture when it comes to Big Data.Terabyte. Petabyte. Exabyte. Zettabyte. Yottabyte. To today’s business leaders...

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Sales Coaching: Drive Improved Results by Focusing on the Customer

Sales coaching is gaining a lot of traction among sales leaders and sales teams and for good reasons: as sales teams are forced to accomplish more with fewer resources, forward-thinking sales...

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Google Glass: Transforming the Customer Experience

In TeleTech’s blog series on technologies that are transforming the customer experience, we explore wearable computers.TeleTech released an infographic last week illustrating a timeline of...

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Part Two: 10 Big Data Trends to Get Ahead of Now

This is the second blog article in a two-part series. As interest in Big Data increases, so do marketers’ challenges. From having the capabilities to apply sophisticated quantitative...

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Are You Ahead of the Top Big Data Trends?

This is the first blog article in a two-part series. As the world increases its digital footprint, an increasing amount of attention has been turned to Big Data. With the promise of regulating...

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