Sales as a Service for Travel and Hospitality

Travel and hospitality sales outsourcing that drives revenue

The travel industry faces rising acquisition costs, OTA pressure, demand volatility, and higher customer expectations. TTEC helps airlines, hotels, cruise lines, and OTAs convert more travelers, increase ancillary revenue, and grow lifetime value through AI-powered sales intelligence and omnichannel engagement.

How we do it

Revenue growth across the entire travel lifecycle

We embed sales expertise across every stage of the traveler journey to capture intent and convert demand into measurable revenue.

Booking and customer acquisition

We optimize direct booking conversions by following up on high-intent inquiries and launching targeted B2B and B2C outbound campaigns, while re-engaging OTA customers to build stronger direct relationships.

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Ancillary revenue and upselling

We drive additional revenue by promoting seat and room upgrades, offering premium packages and bundled experiences, increasing attachment rates for insurance and add ons, and accelerating loyalty tier upgrades.

Service to sales conversion

We turn everyday service conversations into revenue opportunities using AI-driven intent detection and real-time coaching that empowers associates to act in the moment.

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Retention and reactivation

We re-engage dormant travelers through targeted win-back campaigns, strengthen loyalty programs, and reactivate high value customers with personalized outreach that increases lifetime value.

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We combine human expertise with intelligent technology to drive predictable revenue outcomes.

Our approach includes predictive propensity modeling, omnichannel engagement across voice, email, SMS, and chat, real-time knowledge assist with TTEC Let Me Know, AI-powered coaching, voice clarity technology with TTEC Clarity, and data-driven lead prioritization.

Proof, not promises:

50%

reduction in service costs through digital transformation

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15%

reduction in training time with AI-powered learning

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36%

of dormant accounts revived

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104%

NPS increased 104%, from 25 to 51

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Recognition & Results

We are proud to be recognized as a Major Contender in the Everest Group Sales Services PEAK Matrix® Assessment 2025, ranking among the top sales services providers for our leadership in AI-driven sales enablement, inside sales, and end-to-end revenue generation (RevGen).