Technical
Support
From initial set-up troubleshoot, we
ensure it’s always time to play.
Technical
Support
From initial set-up troubleshoot, we
ensure it’s always time to play.
Happy players, healthy bottom line
Technical support is a critical component of the media & entertainment industry, as users rely on technology to stay connected. From initial set- up to user performance and troubleshooting, we help users saying using by helping them settle technical issues.
Prioritize User Satisfaction
Technical issues lead to frustration and dissatisfaction among players, which can result in negative reviews and reduced player retention. Our technical support team resolve issues quickly and effectively, improving user satisfaction.
Intelligent automation with a human touch
Customers want to engage immediately to resolve their issues in whatever channel that they prefer. Our digital-first tech support solutions ensure high productivity that also increase customer satisfaction.
93% decrease in avg. hold time
92% QA, exceeding goal
17% decline in abandon rate
READ THE CASE STUDYInnovate to differentiate
Our technical support team also help by monitoring and identifying issues and opportunities for improvement in media & entertainment. This drives innovation and improves the overall user experience, keeping you ahead of the game and ensuring that you maintain a strong competitive edge.
$4.9M annual savings identify
30+ cost-saving CX enhancing solutions
40% efficiency gains projected
READ THE CASE STUDY
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
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Level-up your CX game: Media and Entertainment Data Sheet
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Proactive partnership levels up gaming brand's customer experience
TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
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Level up gaming trust and safety in 2024 with AI
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3 lessons the CX world can learn from gaming pioneers
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Want to improve gaming CX? Your AI needs to be seamless
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$4.9M annual savings unearthed for a peripheral gaming device client
TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
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3 reasons to consider gamers when recruiting for CX jobs
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Ally Financial supports the creator economy through esports and gaming
The digital financial services company levels up to sponsor women in the male-dominated esports industry
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4 ways a cloud-based contact center can help your gaming brand
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Gaming CX Optimized: The real end game
Keep players in the game with co-op customer support
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The key to better gaming CX? It’s in your data
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