Technical
Support
From initial set-up to troubleshooting, we help you ensure it's always time to play.
Technical
Support
From initial set-up to troubleshooting, we help you ensure it's always time to play.
Happy players, healthy bottom line
Technical support is a critical component of the gaming industry, as gamers rely on technology to play games. From initial set-up to game performance and troubleshooting, we help gamers get back to gaming by helping them settle technical issues.
Prioritize player satisfaction
Technical issues lead to frustration and dissatisfaction among players, which can result in negative reviews and reduced player retention. Our technical support team resolve issues quickly and effectively, improving player satisfaction.
100% calibration with client. We scored highly across all customer interactions.
READ THE CASE STUDYIncrease revenue opportunities
Technical issues can prevent players from making in-game or future purchases, which can lead to lost revenue. Our effective technical support can help resolve issues quickly and minimize revenue loss.
Lost revenues due to technical issues was estimated at $11.2 billion in 2020 for gaming companies
IHS Markit
Innovate to differentiate
Our technical support team also help by monitoring and identifying issues and opportunities for improvement in games and technology. This drives innovation and improves the overall player experience, keeping you ahead of the game and ensuring that you maintain a strong competitive edge.
Innovation in gaming is helping drive global gaming revenue which is expected to reach $218.9 billion in 2023
NewZoo
Gaming CX Optimized: The real end game
In an industry as fast-paced as gaming, you’ve got to keep your gamers gaming and your operations running smoothly. Working with an expert customer experience (CX) partner lets you level up your player experience and reduce costs along the way. A good CX partner will embrace your culture, values, and goals while delivering cost-saving and logistical benefits.
Learn moreMore insights from TTEC
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Proactive partnership levels up gaming brand's customer experience
TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
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Level up gaming trust and safety in 2024 with AI
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Skilled tech support slashes hold times 93%
Expert associates and the right CRM drive better, faster resolutions
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Yep, wellness is a BIG DEAL in the tech support space too
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The right blend of tech support and CX enables better, faster resolutions
TTEC’s tech support associates help company achieve 90% CSAT
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Provide faster tech support and improve CX with co-browsing
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3 lessons the CX world can learn from gaming pioneers
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Want to improve gaming CX? Your AI needs to be seamless
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3 reasons to consider gamers when recruiting for CX jobs
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Ally Financial supports the creator economy through esports and gaming
The digital financial services company levels up to sponsor women in the male-dominated esports industry
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Tech support alone isn’t enough (you need great CX, too)
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Optimize customer experience with a tech support partner
Explore 3 benefits of partnering with a CX expert
Learn more