Reach results faster with our
unique licensing practice
A property and casualty license is a vital prerequisite to work with insurance customers. Our dedicated licensing team has the right partnerships, processes and technology to rapidly attract, hire, train and retain qualified employees to support insurance customers. With a 76% state exam pass rate, we have over 6700 licensed specialists and manage 76,000 active non-resident licenses for our insurance clients today.
Insurance demand predominantly peaks in December-March, so we have developed a smart seasonal approach to ensure flexible and agile staffing solutions during these periods. Smart seasonal is a unique model structured in partnership with our clients allowing specific industry's seasonal headcount peaks and valleys to dovetail sharing associates, seats and management across the year, creating a win-win for all clients.
$4.5M in projected cost savings with smart seasonal approachREAD THE CASE STUDY
Best-practice hiring, training and compliance
Our innovative hiring approach targets high potential unlicensed and already licensed professionals. We have developed strong partnerships with state and local governments and rigorous processes to ensure high licensing exam pass rates and ongoing training and compliance.
300+ licensed associates recruited in 3 weeksREAD THE CASE STUDY
Reduce cost and drive growth
Hiring and retaining licensed associates to support your customers and drive growth can be costly in today’s competitive labor market. Our innovative approach to hiring licensed associates and managing seasonal demand can reduce cost, improve your bottom line and transform your customer experience across your entire insurance business.
100% associate retention and $700K saved via seasonal associate reallocationREAD THE CASE STUDY
3 CX best practices to optimize contact center operations amidst uncertainty and change
2023 is a pivotal year for the banking industry. Changes to banking regulations are impacting revenue forecasts, digital transformation is falling behind, and banks need to do more with less while they serve anxious customers and manage overall uncertainty. While the challenges are complex, there are solutions to be found, starting with customer-facing operations. Read this strategy guide for 3 best practices to provide a solid CX foundation.Get the Strategy Guide